There remain markedly different views from users vs providers of 3PL services around the prescriptive nature of relationships, collaboration and innovation. Often this has resulted in the way the requirement was defined, procured, documented in a contract and contract managed. In any event there are organisational, cultural ways of working and behaviours that can positively or negatively impact on the performance of an agreement. In challenging times, this can often be positively impacted by an experienced independent advisor who understands the information, commercial and operational needs of both parties.